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We are committed to providing you with quality products and services. To ensure that your shopping experience is pleasant, we have established the following refund terms:
Refund Policy Overview
If you are not satisfied with your purchase, we offer a refund service. You can request a refund within 14 days of receiving the goods. Please note that the refund policy only applies to unused, unopened items.
Refund Request Process
To request a refund, please follow the steps below:
Contact Customer Service: Please contact our Customer Service team via email (corepoint@evercoldcube.com) with your order number and the reason for the refund.
Returning Items: After receiving our confirmation, please send the item back to the address below, ensuring that the item is in its original packaging and unopened.
Fill in the Refund Request Form: Please fill in the Refund Request Form in the return package (we will include the application form in the confirmation email) so that we can process your request.